Replacement, Refund, and Return GuidelinesBigByte Aqua Ventures Corporation
is committed to providing our customers with high-quality products and reliable service.
We value your trust and strive to ensure your satisfaction with every purchase.
How long you have to return
Refunds Processed within
7–14 Business days
to return items purchased from BigByte Aqua Ventures
Return Window
Within 48 hours of delivery
Free replacements
For damaged, incorrect, or defective items
Non-returnable
Live crabs, aquatic animals, or perishable items (unless dead or defective upon arrival)
When Can You Request a Return or Refund?
You may file a request if:
The product received is wrong, defective, or damaged.
The issue is reported within 48 hours after delivery.
The item remains in its original packaging and condition.
When Can You Request a Return or Refund?
Refund Process
Refunds are granted in cases where a replacement or exchange is not possible. Once the returned product has been inspected and approved, the refund will be processed within 7–14 business days, depending on your payment method.
- Refunds will be made through the original mode of payment unless otherwise agreed upon.
- Shipping and handling fees are non-refundable, except in cases where the return is due to our error.
Replacements
If you receive a product that is defective, damaged, or incorrect, please contact us within 7 days of receipt. We will assess the issue and, upon verification, arrange a replacement or exchange for the same or an equivalent product.
- Replacement requests must include supporting documentation such as photos, videos, or proof of defect/damage.
- Replacements will be processed only after the returned item has been inspected and approved by our quality assurance team.
Returns
- Unauthorized returns may not be accepted or may be subject to restocking fees.
- The cost of return shipping shall be borne by the customer unless the return is due to product damage, defect, or our fulfillment error.
Exclusions
- Perishable seafood products once delivered and accepted.
- Customized or special-order aquaculture systems or equipment.
- Products damaged due to mishandling, misuse, or improper storage.
Contact Us
For assistance regarding replacements, refunds, or returns, please contact our Customer Service team at: Contact us
Need Help?
We understand that unexpected issues can happen especially with live seafood.
If you’re unsure about your situation, message us right away.
Our team is always happy to assist and make things right. 💙